Privacy Policy
At Party Lab, we are committed to protecting your personal information and ensuring your online experience is safe, secure, and enjoyable. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or purchase event tickets through our platform. By using Party Lab, you agree to the practices outlined in this policy.
Information We Collect
When you interact with Party Lab, we may collect the following types of information:
- Personal Information: Your name, email address, phone number, and billing/shipping address when you register, book tickets, or contact us.
- Payment Information: Details necessary for processing payments (e.g., card numbers, Koko payment details) are securely handled via trusted third-party processors. Party Lab does not store your payment information.
- Technical Data: IP address, browser type, device information, and operating system, collected automatically through cookies and similar tools.
- Usage Data: Pages visited, time spent on the site, click behavior, and event preferences.
How We Use Your Information
Party Lab uses your information to:
- Process ticket purchases, confirmations, and event access.
- Send updates, reminders, and promotional messages related to your bookings or upcoming events.
- Improve our services, optimize website performance, and enhance user experience.
- Personalize event suggestions and offers based on your preferences and behavior.
- Detect and prevent fraudulent or suspicious activities.
Sharing of Information
We value your privacy and do not sell or rent your personal data. However, your data may be shared with:
- Service Providers: Trusted third parties who assist in payment processing, marketing, hosting, customer support, and delivery of services. These partners are required to maintain data confidentiality.
- Event Organizers: Limited user information (like name or ticket type) may be shared with organizers to facilitate event access and communication.
- Legal Compliance: Information may be disclosed if required by law or in response to valid legal processes.
Cookies & Tracking Technologies
Party Lab uses cookies and similar technologies to:
- Remember your login session and preferences.
- Analyze site traffic and improve performance.
- Deliver relevant promotions and retargeted ads.
You can choose to disable cookies via your browser settings. However, some features of the website may not function properly without them.
Data Security
We implement industry-standard encryption and security protocols to protect your information. Although we take precautions, no online platform can guarantee 100% security. Please use our platform responsibly.
Your Rights
You have the right to:
- Access and update your personal information.
- Request deletion of your account or data.
- Withdraw consent for marketing communications at any time.
To exercise these rights, please contact us using the information below.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page with the revised “last updated” date. We encourage users to review it regularly to stay informed.
Last Updated: [July 24, 2025]
Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please contact us at:
📧 Email: support@partylab.lk
🌐 Website: www.partylab.lk
